SunVegas Privacy Policy

At SunVegas, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, use our mobile apps, or play at SunVegas Casino. By registering an account and using our services, you agree to the practices described below.

Who We Are

SunVegas is owned and operated by Red Rock Managed Services Limited, a company registered in Gibraltar, and is operated under a brand licence from News Group Newspapers Limited. We are licensed and regulated by the UK Gambling Commission (licence no. 67754) and the Government of Gibraltar, regulated by the Gibraltar Gambling Commissioner (licence no. 164). We act as the data controller for the personal information we collect through sunvegas.co.uk, our mobile applications, and related services.

Information We Collect

When you create an account or use our services, we collect several categories of personal data. We gather this information directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers or verification agencies.

• We collect identity information such as your name, date of birth, address and contact details when you register for SunVegas login access
• We collect financial information, including payment card details, PayPal, Skrill or bank transfer data, to process deposits and withdrawals
• We track your gaming activity, including games played, stakes, wins, losses and loyalty points earned, to administer your SunVegas casino account
• We collect technical data such as IP address, device type, browser information and operating system when you access SunVegas slots or our live casino
• We record communications with our customer support team, including live chat transcripts, emails and phone calls
• We may collect identity verification documents required for anti-money laundering and responsible gambling checks

How We Use Your Information

We use the information we collect for several legitimate purposes connected with providing and improving our services. We at SunVegas process your data to verify your identity, manage your account, and ensure fair and secure gameplay.

• We use your data to process deposits, withdrawals and manage your SunVegas withdrawal requests
• We use your information to prevent fraud, money laundering and underage gambling
• We use your contact details to send you account notifications, promotional offers, and information about a SunVegas bonus or SunVegas promo code you may be eligible for, where you have given consent
• We use your gaming activity data to calculate loyalty points and manage the SunVegas Loyalty Points programme
• We use technical data to maintain the security and performance of our SunVegas app and website
• We use your information to comply with our legal and regulatory obligations under UK and Gibraltar law

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds. We process data where it is necessary to perform our contract with you, such as when you complete a SunVegas register process or request a withdrawal. We also process data to comply with legal obligations, including those imposed by our gambling licences, and where you have given us consent, such as for marketing communications. In some cases, we rely on our legitimate interests, for example to prevent fraud or improve our SunVegas casino online services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience when you use SunVegas casino login or browse our site. Cookies help us remember your preferences, keep you securely logged in, and understand how players interact with SunVegas slots and other game types. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services, including access to the SunVegas app.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in specific circumstances.

• We share data with payment processors to complete your SunVegas deposit and SunVegas withdrawal transactions
• We share information with regulatory bodies, including the UK Gambling Commission and the Gibraltar Gambling Commissioner, as required by law
• We share data with identity verification and fraud prevention agencies
• We may share information with our game providers, such as Playtech and Pragmatic Play, solely for the purpose of delivering gameplay
• We share information with law enforcement authorities where legally required

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, accounting and reporting obligations. We at SunVegas typically retain account and transaction records for a minimum period required under UK gambling regulations, even after your account has been closed.

Your Data Protection Rights

As a user of our services, you have several rights regarding your personal data under applicable data protection law. We are committed to honouring these rights promptly.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of any inaccurate information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our SunVegas platform uses encryption and secure servers to safeguard sensitive information, including payment details used for a SunVegas deposit or SunVegas withdrawal. Despite these measures, we encourage you to keep your SunVegas casino login credentials confidential and to notify us immediately of any suspected unauthorised access.

Marketing Communications

With your consent, we may send you marketing communications about offers, a SunVegas no deposit bonus, SunVegas free spins, or other promotions. You can withdraw your consent at any time by updating your preferences in My Account or contacting our support team. Even if you opt out of marketing, we will continue to send you essential service-related communications, such as transaction confirmations.

Responsible Gambling and Data

We use certain data to support responsible gambling measures, including monitoring play patterns to identify signs of problem gambling. Our Customer Protection Team may use this information to offer support, including deposit limits, time-outs, or self-exclusion options, in line with our commitment to player welfare.

International Data Transfers

As we operate across the United Kingdom and Gibraltar, your data may be transferred and processed in jurisdictions outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of SunVegas following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team via live chat, available daily between 08:00 and 00:00, by phone at 020 8016 2332, or by email at support@thesunvegas.co.uk. You can also visit our Help Centre for further assistance regarding your SunVegas casino account.